The event was attended by 25,000 visitors. Book ticketsĬhatbots can guide the customer through the process of purchasing tickets for activities and events such as conferences, concerts, shows, tours, etc.įor example, Shell, the multinational oil and gas company, used a Facebook Messenger chatbot to sell tickets to their annual Shell Eco Marathon where engineers and students compete to build an energy-efficient vehicle. Chatbots are linked to the organization’s calendar to provide the customer with information about the availability of the staff and time slots, as well as allow them to book appointments without needing to contact front desks. provides a more engaging experience than a FAQs pageĪll business types, ranging from healthcare organization to home maintenance providers, can benefit from leveraging chatbots to schedule and modify customers’ appointments.Answer FAQsĬhatbots are a great candidate for handling common, rule-based inquiries. Top 9 use cases of chatbots in customer serviceĬustomer service chatbots can enhance the customer experience as well as reduce costs of service delivery. In this article, we present top 9 chatbot use cases that enhance customer service to show customer service executives possible deployment areas of chatbot technology. Real agents with insights about customers to resolve issues faster.

Customers with personalized responses based on their needs.

55% said that chatbots correctly evaluate the value of the customer with respect to the history of transactions and interactions with the company.Ĭhatbot features, such as 24/7 availability, and their ML capabilities, make them a suitable candidate in customer service to provide:.65% of decision makers in customer service said that a chatbot can understand the context of a customer’s message.Customer service executives are already impressed by chatbots.

Customer service chatbot companies